All sales are final. We do not offer returns or refunds.

We stand behind the quality of our plants and flowers, and if there is a quality problem please let us know within 24 hours so we can make it right for you. Because they are a living product requiring special care, once they’ve been out of our care longer than that we cannot take responsibility for their condition.

Please take note of our flower care tips:

• Remove flowers from packaging and prepare a clean vase or other waterproof container (Please recycle and/or compost the packaging!) 

• Mix the included flower food as directed with cool water and add it to your vase. Flower food is made of citric acid and sugar in specific proportions. The citric acid keeps bacteria at bay and the sugar feeds the flowers, which allows them to develop better colour and fragrance and will keep them fresher longer. Keep any excess solution to top up the vase as needed.

• All flowers will require a fresh cut at a 45-degree angle with a sharp tool before immediately going into the prepared water. This creates a larger surface area for the stem to absorb water, helping the flowers last longer in a vase. Woody stems may require a pair of pruners. Never burn or crush stems, as this will inhibit the flowers' ability to take up water.

• Remove any leaves that will sit below the water line as this will attract bacteria.

• Keep flowers in a cool place away from direct sunlight, warm drafts or warm appliances, fresh fruit, cigarette smoke and exhaust fumes (heat and gasses will speed the aging of flowers).

• The more often you are able to recut your flowers, change the water in the vase, and even wash the vase, the longer they will last!